If we delivered a product that is defective, please contact us as soon as possible so that we can help you solve the problem.
Claims must be made in accordance with the instructions you receive from us:
Download the attached file and fill in all required information. E-mail the completed document with attached image/movie on the defective product to: firstname.lastname@example.org
We will then get back to you with a case number and finally, when the complaint is approved, send you a credit note.
Download the complaint form here: Complaint form - 4P